SSG Technologies | Business Communication Systems

BUILDING SOLID BUSINESS COMMUNICATION SYSTEMS

Creating up-to-date, digital phone systems, with seamless access between employees and customers

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How important are phones in your business?

Providing your team the ability to handle more calls, and stay connected to more people is a smart investment.

Revolutionize your business, and meet your current communication system needs with …

Increased

Call Capacity

Better

Team Collaboration

Enhanced

Security

Cloud

Integration

Our Communication Solutions

Comprehensive services to keep your business connected

Voice Services

Crystal clear voice communication solutions tailored to your business needs.

Cloud-Based Phone Systems

Flexible, scalable phone systems hosted in the cloud for maximum reliability.

Building Access / Public Address & Intercom Systems

Integrated communication solutions for buildings and facilities management.

Video Surveillance Systems

Advanced security solutions with high-definition video monitoring capabilities.

SSG Technologies works with

Executives, Sales Teams, Office Administration, Remote Workers, Call Centers, Hotels & Apartments and more.

"An owner-operated, customer-focused company, providing products that are solid, robust and expertly installed, along with stellar Customer Service that is evident in every aspect of how we do business."

Serving the Baltimore/Washington metro area

What Are Business Communication Systems?

Business communication systems are systems that allow employees to communicate with each other over long distances. Almost every business relies on a business communication system to streamline the work and collaboration that a team does on a regular basis.

While these services may include certain features or functionalities that you associate with business communication systems, the system itself can be any tool that helps businesses communicate in a streamlined and efficient manner.

While this has been important for several years, many businesses are assessing their current systems for upgrades as many employees request remote working environments.

Remote Work Solutions

Employees can use these systems to stay connected to the business and continue working even when they work from home. New technology allows employers to detect when an employee is working and connected to the system remotely, and transfer data securely from one location to another.

For international companies, businesses stand to save money on international travel expenses and long-distance calling fees by providing employees with video and phone calling software, rather than encouraging air travel to the physical location.

This is especially important in business hubs such as the Baltimore and Washington metro areas, which rely on business communication systems to relay information securely and quickly to locations across the world.

85%

of businesses report improved productivity

Choosing the Right Communication System for Your Business

Every business is unique

Every business is unique and deserves a communication system that reflects the employees' needs as a team.

Does your team need secure data transmission? Cloud-based services can help keep your data secure, without ever needing to be stored on a physical server.
Do your employees conduct most of their meetings over video calls? Choosing a communication system that includes video calling can prove highly beneficial to the business' productivity rates.

To find the perfect business communication system for your office, consult with a professional at SSG Technologies today and discover what it means to be fully connected to your team across all locations.

Popular Types of Business Phone Systems

There are two main types of business phone systems that businesses may want to consider when upgrading or installing their communication system.

VoIP Systems

The first is VoIP, which is a flexible system that uses an internet connection to make and receive phone calls. This is great if your employees need to use a tablet or computer to make a phone call, or if you have a consistent internet connection at the office.

PBX Systems

PBX is the second type of business phone system, which utilizes a central network to connect people within the network to each other, allowing anyone within the organization to send and receive phone calls. This works especially well for phone systems that should not connect to external numbers.

How These Systems Evolved

These systems evolved from the standard landline system which uses copper phone lines buried in the ground to keep the business connected to the outside world.

Because only one call can be transmitted through a single line, businesses have traditionally opted to get multiple lines for each office or department.

Today, this solution is expensive to install with the rising cost of copper, not to mention extremely outdated and inefficient. Despite the physical connection, it wasn't uncommon for calls to drop or get disconnected.

This inefficiency created a need in the industry, which was met with innovative upgrades with new technology. These recent innovations have since improved businesses' ability to receive multiple calls at a time, placing customers on hold until they can be addressed by a team member.

Benefits of a Business Communication System

Increased Productivity

Business owners often note that after installing or upgrading their business communication systems, they see a sharp rise in employee productivity and overall morale, as they are better able to do their jobs and feel like their needs are being listened to.

Better Client Relationships

A solid business communication system is essential to maintaining good client relationships. No matter the industry you are in, you want to show clients and customers that you care about their time. Clear, timely communication is a great way to showcase this value.

Global Connectivity

Now, data communication happens mostly over the phone or video, enabling employees to work from any location and still provide their expertise on important discussions. The age of technology comes with a lot of advantages to businesses that want to become more flexible.

"Your employees can now work remotely from home or anywhere other than the office because they can easily access your network. With the 'presence information' technology, you can tell which of your employee is available or not, see who they are on the phone with and monitor where they are working from – the office or otherwise."

~Forbes

What to Look for in a Business Communication System

Because your business will be relying on a business communication system for all streamlined communication methods, it's important to go with a system that meets your needs entirely. Selecting a sub-par service will only lead to communication failures or lowered morale due to frustration and technical difficulties in the future.

Key Considerations

Reliable Support

Find a provider with good, reliable support that's local to your business hours.
Feature Range

Research the range of services and features to ensure you get the best value.
Security

Ensure your system provides secure data transmission and storage.

Our Approach at SSG Technologies

At SSG Technologies, we provide you with a range of solutions, matching you with the service that is best based on the current and projected needs of your employees.

Not only do we ensure that your communication systems are streamlined and functional, but we also provide your services over the cloud so they remain secure and employees can access this system from a variety of devices.

Researching Systems

If you are a communications manager or owner of a business and need to upgrade your business communication systems, you must research your options and decide what you need out of the service.

When researching business communication systems, it is typically recommended that you seek out a service provider and discuss your needs with them. These service providers have a better understanding of their products' technical features and will be able to match your needs to the right product.

Learn More About Business Communication Systems from SSG Technologies

At SSG Technologies, the power of efficient business communications is in your hands. We'll help you establish a modern digital phone system tailored to your business needs, no matter how many locations you have.

A solid business communication system should help your team work more efficiently and stay connected to customers and coworkers without a loss of security or data transmission rates, and with no hidden international charges or fees.

Serving businesses of all sizes in the Baltimore / Washington metropolitan areas, we are proud to provide the most up-to-date business communication systems for a range of businesses.

With cloud-based phone systems, voice services, and surveillance systems, your business will be in the right position to thrive and grow.

100x

More efficient than legacy systems